During recent safety assessments of the services at Elmbridge’s Centres for the Community, some fundamental safety issues for customers and staff were identified that needed to be addressed as a matter of urgency. It was hoped that they would be closed for a few days but this was extended so that a reliable, consistent and safe service could be provided.
Since the Covid pandemic and through the recent cost of living crisis, there has been an increasing strain on organisations caring for people and it seems EBC’s services have been stretched very thin. The closures are needed to rectify issues which include fire safety procedures, risk identification, assessment, and mitigation processes, and safe staffing levels.
The following services have been running as usual:
- Community Transport’s Dial-a-Ride, Hire-a-Bus and school services.
- Meals on Wheels deliveries 7 days a week.
- The Community Alarm service.
External groups hiring the centres were able to use them again from Tuesday 5th December. All vulnerable users have been invited to either the Walton or the Cobham Centre (both re-opened on the 11th December) where there will be a warm welcome with the option of lunch and table-top games. Those who need transport have been identified and will be helped.
If you have not been called by the council, or you know someone who should be contacted, please phone 01372 474 474